Terms & Conditions

Terms & Conditions


If you have any questions at all, please let us know by emailing us at sales@ftvparts.com OR  by calling us at  (919) 213-6022.

Payment
 
We accept payment via PayPal, Visa , Mastercard and Amex. North Carolina residents will be charged a 7% state sales tax during checkout. Payment must be made within 7 days of purchase. If payment is not received within 7 days, an unpaid item case will be opened and the item will be re-listed for sale.

We ship items Monday through Friday.  Items will ship within one business day and often ship out same day.  Shipping is Free for orders going to a continental US address.   A flat fee is charged for orders shipping to Alaska, Hawaii, or Puerto Rico. 

Returns:

Please review the Returns Checklist included in each package we send.  Returns can NOT be processed without a valid RMA Number. A 20% restocking fee is applied to all non-destructive returns. Any shipping and handling charges are non-refundable. We do not accept returns on electronic components.  You can process your return online at  https://www.ftvparts.com/start-the-return-process/   If you have any questions regarding the return process, please contact us directly through eBay.  To assure trust in the marketplace, we have a private label on each of our items to assure that the item being returned is the original item.  If this label is removed or tampered with, we will not be able to process a refund.  In addition, we can not accept returns of electronic circuit boards once they have been removed from the ESD Static shield bag.  Our circuit boards are tested and re-tested before shipping.  Circuit boards are easily damaged and destroyed from an electro-static charge, so if you plan to install your own circuit board, we encourage you to setup a safe ESD work environment .  

If you have any questions at all, please let us know by emailing us at sales@ftvparts.com OR  by calling us at  (919) 213-6022.



International Buyers:

Items can ONLY be returned for refund only, sorry no exchanges or replacements. Shipping charges are non-refundable.


We’re Approachable and Fair

If you have any questions at all, please let us know by emailing us at sales@ftvparts.com OR  by calling us at  (919) 213-6022 OR use our Chat Feature found at the bottom right of every page.